Transforming Practice Through Inclusive Learning.
Accessible, accredited training for social workers and care professionals committed to equity and excellence.
Our approach
At the heart of our training is a commitment to inclusivity, respect, and practical impact. We believe that every social care professional deserves accessible, relevant education that empowers them to navigate complex challenges with confidence and compassion. Our courses are carefully designed to blend legal knowledge, mental health awareness, and culturally responsive practices, ensuring learners develop skills that are both evidence-based and rooted in real-world experience. Whether you’re just starting out or leading teams, we support your growth with flexible learning formats, expert trainers, and a focus on reflective practice that drives lasting change.
How Our Training Works
Our sessions are designed to be interactive, practical, and accessible—whether delivered live online, in person, or through hybrid formats. Each course combines expert-led teaching, real-world case studies, and group discussions to ensure you gain valuable skills you can apply immediately in your practice. We tailor the experience to fit your team’s needs, making learning engaging and relevant.
Your Training. Your Way.
Training sessions take place at our dedicated Training Academy or onsite at your organisation’s office. We also offer hybrid options combining in-person and online learning to provide flexible, convenient access for all participants.
Our services
-
Core Training
-
Mental Health
-
Casework Skills
-
Leadership
What People Are Saying
Tracey and I have worked together for many years now… what an absolute pleasure! A great trainer, always enthusiastic she brings with her an authentic energy, many years of hands on experience and an understanding of our sector. Most importantly she has genuine warmth and compassion for our service users and extends this to her students and fellow trainers. Thank you for ALWAYS bringing your best self Tracey. I hope we will be working together for many years to come.
— Linda Evans/ Training in Healthcare
Lily Impact delivers a high-quality, engaging training with a genuine personal touch. Tracey’s expertise, professionalism, and passion is evident, and this create a supportive learning environment that is both inspiring and practical. You will come away feeling confident and equipped to apply what you’ve learned. I would highly recommend Tracey.
— Dr Goddard/ Anglia Chiropractic Healthcare
I have had the pleasure of working with Tracey Hicks for over 15 years, and quite simply, there has never been anyone else we would consider for our training needs. Tracey was the only person I trusted to provide the high standard of training our teams deserve. Tracey consistently delivers engaging, bespoke sessions that are tailored to the needs of the service and the individuals attending. Her ability to connect with participants, bring content to life, and ensure real understanding is second to none. The feedback we receive after every session is outstanding, with staff regularly commenting on how informative, practical, and enjoyable the training is. I would highly recommend Tracey to any organisation looking for professional, impactful, and high-quality training.
— Cheryl Sharp/ P+S Care and Support
